Privacy Policy

Last Updated: October 22, 2026

This Privacy Policy explains how Vyneloqizra (“Vyneloqizra,” “we,” “us,” or “our”), operated by ERBE HONGKONG LIMITED, collects, uses, stores, shares, and otherwise handles personal information when you visit, browse, place an order, communicate with us, or otherwise use vyneloqizra.com.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect different categories of personal information.

This may include:

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

When you place or attempt to place an order, we may collect information such as:

  • Products purchased

  • Product variations

  • Quantity

  • Order number

  • Order value

  • Billing details

  • Shipping details

  • Order status

  • Return or refund information

Payment-Related Information

Payments may be processed through third-party payment providers.

Depending on the payment method selected, the payment provider may collect information necessary to authorize and process your transaction.

We generally do not receive or store complete payment card numbers where payments are processed by third-party providers.

Account Information

If customer account features are available, we may collect:

  • Login information

  • Account preferences

  • Saved addresses

  • Order history

  • Other account-related details

Customer Service Information

When you contact us, we may receive information including:

  • Your name

  • Email address

  • Telephone number

  • Order number

  • Messages

  • Photos or videos submitted in connection with an order

  • Product concerns

  • Return or refund requests

Device and Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring pages

  • Pages viewed

  • Approximate location based on IP address

  • Website interactions

  • Session information

  • Cookie identifiers

2. How We Collect Information

Personal information may be collected when you:

  • Visit our website

  • Place an order

  • Create or use an account

  • Subscribe to email communications

  • Contact customer support

  • Submit a return or refund request

  • Participate in promotions

  • Submit a review

  • Interact with website features

We may also receive information from service providers that help us operate the store.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

Processing Orders

We use customer information to:

  • Accept and process purchases

  • Confirm orders

  • Arrange fulfillment

  • Coordinate shipping

  • Provide tracking information

  • Manage cancellations

  • Process returns

  • Issue approved refunds

Customer Support

We may use your information to:

  • Respond to questions

  • Help with orders

  • Review damaged or incorrect item claims

  • Provide product information

  • Resolve customer service issues

Store Operations

Information may be used to:

  • Maintain the website

  • Improve navigation

  • Understand customer activity

  • Manage inventory

  • Detect technical problems

  • Improve products and services

Fraud Prevention and Security

We may use information to help:

  • Detect suspicious transactions

  • Prevent unauthorized payments

  • Protect customer accounts

  • Investigate misuse

  • Maintain website security

Marketing

Where permitted and where appropriate consent or another lawful basis applies, we may use information to send:

  • New-product announcements

  • Promotional offers

  • Store updates

  • Marketing emails

  • Other relevant communications

You may unsubscribe from marketing emails using the unsubscribe option included in those messages.

4. Shopify and Store Infrastructure

Our online store may be hosted or supported by Shopify and related commerce services.

Shopify may process personal information as necessary to:

  • Operate the storefront

  • Support checkout

  • Process orders

  • Provide store functionality

  • Maintain security

  • Deliver related commerce services

Shopify's handling of personal information may also be governed by its own privacy practices.

5. Payment Providers

We may use third-party payment processors to complete transactions.

These providers may process information such as:

  • Payment credentials

  • Billing address

  • Transaction amount

  • Fraud-prevention information

  • Transaction identifiers

Their handling of information is governed by their own policies and legal obligations.

6. Shipping and Fulfillment Providers

We may share information necessary to complete delivery with:

  • Warehouses

  • Fulfillment providers

  • Shipping carriers

  • Logistics companies

  • Delivery partners

Information shared may include:

  • Recipient name

  • Delivery address

  • Telephone number

  • Order details

  • Tracking information

Only information reasonably necessary to provide the applicable service should be shared.

7. Service Providers

We may work with third parties that assist with services such as:

  • Website hosting

  • Payment processing

  • Fulfillment

  • Shipping

  • Analytics

  • Advertising

  • Email communications

  • Fraud prevention

  • Customer support

  • Website optimization

These providers may process personal information on our behalf or independently where permitted by law.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may help us:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain account sessions

  • Understand website performance

  • Measure traffic

  • Improve user experience

  • Support advertising

  • Detect fraudulent activity

Depending on your location, you may have options to control certain cookies through browser settings or available website consent tools.

9. Essential Cookies

Certain cookies may be necessary for core website functions.

These may support:

  • Shopping cart functionality

  • Checkout

  • Security

  • Account access

  • Fraud prevention

  • Website navigation

Disabling essential cookies may prevent some website features from working properly.

10. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may help us evaluate:

  • Traffic

  • Popular pages

  • Product interest

  • Navigation patterns

  • Device usage

  • Website performance

We may use this information to improve our store and customer experience.

11. Advertising and Marketing Technologies

Where permitted by law, advertising technologies may be used to:

  • Measure marketing performance

  • Understand customer interests

  • Display relevant advertisements

  • Evaluate advertising campaigns

Third-party advertising platforms may use their own cookies or identifiers.

12. Marketing Communications

If you subscribe to our marketing communications, we may send promotional messages to the email address you provide.

You can unsubscribe at any time by:

Transactional communications related to orders, shipping, returns, or account security may still be sent where necessary.

13. Reviews and User-Submitted Content

If you submit a product review, photo, comment, or other content, certain information may be displayed publicly depending on the feature you use.

Please avoid submitting:

  • Sensitive personal information

  • Payment information

  • Private addresses

  • Other information you do not want publicly visible

14. When We May Share Personal Information

We may disclose information where reasonably necessary to:

  • Complete an order

  • Process payment

  • Fulfill delivery

  • Provide customer support

  • Operate our store

  • Prevent fraud

  • Maintain security

  • Comply with applicable law

  • Respond to valid legal requests

  • Protect our rights or those of others

We do not disclose personal information for purposes unrelated to legitimate business operations unless permitted by law.

15. Business Transfers

If our business undergoes a transaction such as:

  • Merger

  • Acquisition

  • Reorganization

  • Financing

  • Sale of assets

  • Transfer of business operations

personal information may be transferred as part of that transaction where permitted by law.

16. International Data Processing

Because our business and service providers may operate in different countries, personal information may be processed outside your country or region.

Where required, appropriate measures may be used to protect personal information during international processing.

17. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain transaction records

  • Provide customer support

  • Handle returns and refunds

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud

  • Protect our business interests

Retention periods may vary depending on the category of information and applicable requirements.

18. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including:

  • Protecting account credentials

  • Using secure passwords

  • Avoiding sharing sensitive information through unsecured channels

  • Logging out of shared devices

19. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the ability to request:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Restriction of certain processing

  • A copy of certain information

  • Withdrawal of consent

  • Objection to certain processing

Not every right applies in every jurisdiction or circumstance.

20. Access Requests

You may contact us to ask whether we hold personal information about you and, where applicable, request access to that information.

We may need to verify your identity before responding.

21. Correction Requests

If personal information we hold about you is inaccurate or incomplete, you may request correction where applicable.

For order-related information, please contact us as soon as possible because certain details may no longer be editable after fulfillment begins.

22. Deletion Requests

Where applicable, you may request deletion of certain personal information.

We may need to retain some information where necessary for purposes such as:

  • Accounting

  • Fraud prevention

  • Order records

  • Legal compliance

  • Dispute resolution

  • Enforcement of agreements

23. Withdrawal of Marketing Consent

You may withdraw your consent to marketing communications at any time.

Use the unsubscribe option in our promotional emails or contact:

support@vyneloqizra.com

This does not affect processing necessary for order-related or other transactional communications.

24. Do Not Track and Browser Controls

Some browsers provide privacy controls or “Do Not Track” signals.

The way websites respond to these controls may vary based on available technologies and legal requirements.

You may also manage cookies through your browser settings.

25. Children's Privacy

Our store is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without appropriate parental or guardian involvement.

If you believe a child has provided personal information improperly, please contact us.

26. External Links

Our website may contain links to websites operated by third parties.

We do not control the privacy practices of external websites.

If you visit a third-party website, we recommend reviewing its privacy policy before providing personal information.

27. Social Media

Our website may include links or integrations involving social media platforms.

Your interactions with those platforms are governed by their own privacy practices.

Information shared publicly through social media may be visible to others.

28. Payment Security

For your protection, please do not send complete:

  • Credit card numbers

  • Debit card numbers

  • Banking passwords

  • Security codes

to our customer service email.

Payment information should be submitted only through the secure checkout methods available on our website.

29. Order Verification

For security and fraud-prevention purposes, we may request additional information when an order requires verification.

Only information reasonably necessary to verify the transaction should be requested.

30. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business practices

  • Website functionality

  • Service providers

  • Privacy procedures

  • Legal or regulatory requirements

When changes are made, the updated version will be posted on vyneloqizra.com and the “Last Updated” date may be revised.

31. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.

Brand:
Vyneloqizra

Website:
vyneloqizra.com

Email:
support@vyneloqizra.com

Phone:
+1 (857) 420-4638

Company:
ERBE HONGKONG LIMITED

Company Address:
SUITE 1222, 12/F
LEIGHTON CENTRE
77 LEIGHTON ROAD
CAUSEWAY BAY
HONG KONG