Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping with Vyneloqizra. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.

By placing an order through our store, you acknowledge the shipping terms described below.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully authorized.

Processing time includes order verification, product preparation, quality checks, and packaging. It does not include the carrier’s transit time.

Business days are Monday through Friday, excluding weekends and public holidays. Orders submitted during weekends, holidays, or promotional periods will begin processing on the next available business day.

High order volumes, product availability, address verification, or other operational circumstances may occasionally require additional processing time.

Estimated Delivery Time

After an order has been dispatched, estimated delivery generally takes:

  • United States: 7–15 business days

  • Other available destinations: 10–20 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual transit time may vary according to the destination, shipping service, customs procedures, weather, carrier operations, and other circumstances outside our reasonable control.

Processing time and shipping time are calculated separately.

Shipping Destinations

We deliver only to destinations available during checkout. If a country or region does not appear as an option, shipping may not currently be supported in that location.

Certain products may be subject to geographic, carrier, regulatory, or transportation restrictions.

Shipping Charges

Applicable shipping fees are displayed during checkout before payment is submitted. The amount may depend on the destination, order value, package weight, product type, or selected delivery service.

If a free-shipping promotion is available, the relevant conditions will be shown on the website or during checkout. Unless expressly stated otherwise, promotional shipping offers cannot be exchanged for cash or applied retroactively.

Order Confirmation

Once an order is placed successfully, an order-confirmation message will normally be sent to the email address provided at checkout.

Please review the confirmation carefully. If you notice an error in the product selection, quantity, delivery address, or contact information, email us immediately at support@vyneloqizra.com.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, unit, postal code, and telephone information required by the carrier.

We will make a reasonable effort to assist with an address correction if the order has not yet entered fulfillment. However, changes cannot be guaranteed after processing or shipment has begun.

Vyneloqizra is not responsible for delivery problems resulting from incorrect, incomplete, outdated, or inaccessible address information supplied by the customer. Additional shipping charges may apply if a package must be resent.

Shipment Confirmation and Tracking

When tracking is available, shipment details will be emailed after the order has been dispatched.

Tracking information may require several business days to appear or update in the carrier’s system. A temporary lack of movement does not necessarily mean the shipment has been lost.

Customers are encouraged to monitor the tracking page and contact the local carrier when delivery assistance is required.

Separate Shipments

An order containing multiple products may be divided into more than one package because of inventory location, packaging requirements, or carrier limitations.

Separate packages may arrive on different dates and may be assigned different tracking numbers. Receiving one package does not necessarily mean the remaining items have been omitted.

Delivery Delays

Delivery may be affected by circumstances including:

  • Severe weather or natural events

  • Customs inspections or border procedures

  • Public holidays and peak shopping periods

  • Transportation interruptions

  • Carrier congestion or local delivery limitations

  • Incorrect or incomplete address details

  • Events beyond our reasonable control

If we become unable to ship within an applicable promised timeframe, we may contact you with updated information and, where required by applicable law, provide the available options regarding the delay or cancellation.

Customs, Duties, and Import Charges

International shipments may be subject to import duties, customs taxes, handling fees, or other charges imposed by the destination country.

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee. They are determined by local authorities and are generally the recipient’s responsibility.

Vyneloqizra cannot control or predict customs charges or clearance times. Customers should consult the relevant local authority if additional information is required.

Refusing a shipment because of customs charges does not automatically qualify the order for a full refund. Any refund eligibility will be assessed according to our Return and Refund Policy and the expenses associated with the returned shipment.

Failed Delivery and Returned Packages

A shipment may be returned to the sender because of:

  • An incomplete or incorrect address

  • Repeated unsuccessful delivery attempts

  • Failure to collect the package

  • Refusal by the recipient

  • Unpaid customs or import charges

  • Carrier or local-delivery restrictions

If a package is returned, contact our customer service team. Reshipping may require payment of additional delivery costs. Any available refund may be reduced by non-refundable shipping, handling, return, or customs-related expenses where permitted by law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct.

  2. Check around entrances, mailrooms, parcel lockers, and other secure delivery areas.

  3. Ask household members, neighbors, reception staff, or building management.

  4. Contact the carrier for delivery confirmation.

  5. Email our support team if the package remains missing.

We will assist by reviewing the available shipment information, but a replacement or refund is not guaranteed when the carrier confirms successful delivery.

Lost or Damaged Shipments

If an order arrives with visible shipping damage, photograph the package before opening it whenever possible.

Contact us promptly with:

  • Your order number

  • Photographs of the external packaging

  • Photographs or video showing the affected product

  • A clear description of the issue

Keep the item and all original packaging until our team has completed its review. Depending on the circumstances, additional carrier documentation may be requested.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

We may be unable to modify or cancel an order after it has entered fulfillment or been transferred to the shipping carrier. A request is not considered approved until confirmation has been provided by our customer service team.

Contact Information

For questions about an order or shipment, contact:

Email: support@vyneloqizra.com
Phone: +1 (857) 420-4638

When contacting us, include your name, order number, checkout email address, and a brief description of the issue.

Company Information

Company: ERBE HONGKONG LIMITED

Registered Company Address:
SUITE 1222, 12/F, LEIGHTON CENTRE
77 LEIGHTON ROAD
CAUSEWAY BAY, HONG KONG