Terms Of Purchase

Last Updated: October 22, 2026

These Terms of Purchase (“Purchase Terms”) apply to purchases made through vyneloqizra.com.

The website and store are operated by:

ERBE HONGKONG LIMITED

By placing an order through our website, you agree to these Purchase Terms together with any other policies that apply to your transaction, including our:

Terms of Use
Privacy Policy
Shipping Policy
Return Policy

Please review these terms carefully before completing a purchase.

1. About These Purchase Terms

These Purchase Terms govern matters relating to:

Product orders
Pricing
Payments
Order confirmation
Fulfillment
Shipping
Promotions
Cancellations
Returns
Refunds
Product use
Customer responsibilities

They apply to purchases made directly through vyneloqizra.com unless otherwise stated.

2. Eligibility to Purchase

By submitting an order, you confirm that:

You are legally capable of entering into a purchase agreement
The information provided during checkout is accurate
You are authorized to use the selected payment method
Your purchase is being made for lawful purposes

If you purchase on behalf of another person or organization, you confirm that you have authority to do so.

3. Product Information

We make reasonable efforts to describe our products accurately.

Product pages may include information concerning:

Product dimensions
Colors
Styles
Functions
Variations
Package contents
Product images
Intended use

Minor differences may occur because of:

Photography
Lighting
Screen settings
Manufacturing tolerances
Production batches
Product updates

Such minor differences do not automatically mean that a product is defective.

4. Product Images

Images are provided to help customers understand the appearance and intended use of a product.

Photos may also contain:

Food
Décor
Appliances
Kitchen accessories
Serving ware
Plants
Other props

Unless specifically stated, these additional items are not included in the purchase.

Please review the product title, description, variation, and package information before ordering.

5. Product Availability

All products are subject to availability.

An item may become:

Temporarily unavailable
Out of stock
Discontinued
Replaced by an updated version

Adding a product to your cart does not reserve inventory.

If an item becomes unavailable after you order, we may contact you regarding:

Cancellation of the affected item
An alternative product
An appropriate refund

6. Placing an Order

To place an order, you may be required to provide:

Full name
Email address
Telephone number
Billing information
Shipping address
Product selections
Payment information

Please review your information carefully before completing checkout.

7. Order Confirmation

After an order is submitted, you may receive an electronic confirmation.

An automated order confirmation means that we have received the order.

It does not necessarily mean that:

Payment has been finally approved
Inventory has been fully verified
The order has entered fulfillment
The order cannot be canceled because of an error or verification issue

We reserve the right to review orders before fulfillment.

8. Order Acceptance

An order is generally considered accepted once it has successfully passed applicable:

Payment authorization
Fraud checks
Inventory verification
Order review

We may reject or cancel an order where reasonably necessary.

9. Reasons an Order May Be Canceled

An order may be canceled because of circumstances including:

Product unavailability
Payment failure
Suspected fraud
Incorrect pricing
Technical errors
Shipping restrictions
Incomplete customer information
Duplicate or abusive orders
Promotional misuse

If payment has already been collected for a canceled order, an appropriate refund will normally be issued.

10. Prices

Product prices are displayed on the website.

Prices may change without prior notice before an order is placed.

The price applicable to your transaction is generally the price displayed during checkout at the time you submit the order, subject to correction of obvious errors.

11. Pricing Errors

Despite reasonable efforts, errors may occasionally occur.

If a product is listed at an obviously incorrect price, we may:

Contact you before fulfillment
Cancel the affected item
Correct the error
Issue an appropriate refund where payment has already been collected

We will not knowingly charge a materially different price without appropriate authorization.

12. Taxes

Applicable sales tax, VAT, GST, or other taxes may be:

Included in the displayed price
Added during checkout
Collected separately by local authorities

The treatment depends on the destination and applicable law.

13. Customs Duties and Import Charges

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Processing charges
Other local assessments

Unless specifically stated otherwise during checkout, these amounts are generally the responsibility of the recipient.

We do not control charges imposed by local customs or government authorities.

14. Payment Methods

Available payment methods are displayed during checkout.

Options may vary depending on:

Customer location
Currency
Payment provider
Device
Transaction value

We do not guarantee that every payment option will always be available.

15. Payment Authorization

By submitting payment information, you authorize the applicable payment provider to process the transaction.

Payment may be declined because of:

Incorrect card details
Insufficient funds
Security checks
Bank restrictions
Billing-address mismatch
Fraud-prevention controls

If payment cannot be authorized, the order may not be processed.

16. Payment Security

Payments may be handled through third-party payment providers.

Please do not send complete:

Card numbers
Security codes
Banking passwords
Other confidential financial credentials

to our customer service email.

17. Fraud Prevention

We may use reasonable measures intended to detect and prevent:

Unauthorized transactions
Identity misuse
Chargeback fraud
Promotional abuse
Suspicious payment activity

Where necessary, we may request additional information to verify an order.

18. Order Verification

Some transactions may require additional verification before fulfillment.

This may include confirmation of:

Customer identity
Billing information
Shipping information
Payment authorization

If verification cannot reasonably be completed, the order may be delayed or canceled.

19. Order Changes

If you need to change an order, contact:

support@vyneloqizra.com

as soon as possible.

Depending on the fulfillment stage, we may be able to assist with changes to:

Shipping address
Quantity
Color
Size
Product variation
Contact details

Once fulfillment has started, changes may no longer be possible.

20. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to assist before fulfillment begins.

Once an order has entered processing or shipment, cancellation may no longer be available.

21. Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Telephone number

Incorrect information may result in delays, failed delivery, or additional charges.

22. Processing and Fulfillment

Orders may require processing before shipment.

Processing time may vary because of:

Product availability
Order volume
Payment verification
Promotional events
Holidays
Fulfillment operations

Shipping time begins after applicable processing is completed.

23. Estimated Delivery Times

Delivery estimates are provided for convenience.

Unless expressly guaranteed, delivery dates are not fixed commitments.

Actual delivery may be affected by:

Carrier delays
Customs processing
Weather
Local disruptions
Holiday volume
Transportation issues

Please refer to our Shipping Policy for additional information.

24. Tracking Information

Tracking information may become available after shipment.

Carrier systems may require time before tracking updates appear.

A period without tracking movement does not automatically mean that a parcel has been lost.

25. Split Shipments

An order may be divided into more than one shipment.

Products from the same order may:

Ship separately
Have different tracking numbers
Arrive on different dates

This does not necessarily indicate a missing item.

26. Delivery

Delivery is normally completed according to the procedures of the applicable carrier.

Depending on the destination, delivery may be made to:

Residential address
Business address
Mailroom
Reception desk
Parcel locker
Other authorized delivery location

27. Packages Marked Delivered

If tracking shows that an order was delivered but you cannot locate it, please first check:

Mailbox
Porch
Reception
Mailroom
Parcel locker
Safe delivery location

You may also wish to contact:

Household members
Neighbors
Building management
The carrier

If the parcel still cannot be located, contact us with your order details.

28. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, we may not automatically provide free reshipment.

Additional shipping charges may apply if reshipment is requested.

29. Refused or Unclaimed Shipments

Packages that are:

Refused
Not collected
Returned because delivery attempts failed

may be returned to a fulfillment facility.

Any refund or reshipment will be considered according to:

Product condition
Original shipping charges
Return transportation costs
Carrier fees
Applicable law

30. Promotions

Promotional offers may have specific conditions.

These may include:

Minimum purchase amount
Eligible products
Promotion period
Usage limits
Geographic restrictions
Customer eligibility

Please review the terms displayed with each promotion.

31. Discount Codes

Discount codes must normally be entered during checkout.

Unless stated otherwise:

Codes may not be combined
Expired codes cannot be used
Discounts may not apply retroactively
Certain products may be excluded

32. Free Gifts

Promotional gifts may be offered when specific purchase conditions are met.

If a qualifying order is later returned, eligibility for the gift may also be affected where permitted by law.

33. Product Bundles

Products sold as sets or bundles may be subject to bundle-specific return conditions.

Where appropriate, a complete bundle may need to be returned together to qualify for a full refund.

34. Kitchen Product Use

Customers are responsible for using kitchen products:

For their intended purpose
According to applicable instructions
With reasonable care
In appropriate environments

Products should be inspected before use.

35. Sharp Kitchen Tools

Products involving:

Blades
Graters
Slicers
Peelers
Shredding surfaces
Cutting edges

should be handled carefully.

Keep sharp tools away from children and use suitable protective techniques during food preparation.

36. Heat and Appliance Compatibility

Do not assume that a product is:

Microwave-safe
Oven-safe
Dishwasher-safe
Freezer-safe
Heat-resistant

unless the applicable product page or packaging expressly states so.

Use outside the intended conditions may damage the product.

37. Food Storage Products

Food storage products should be used according to:

Product instructions
Appropriate food type
Appropriate temperature
Suitable storage duration
Applicable household food-safety practices

We do not guarantee that every storage product is suitable for every type of food or appliance.

38. Cleaning Products and Accessories

Cleaning tools should be used only on compatible surfaces.

Customers should check whether a surface may be affected by:

Abrasion
Moisture
Cleaning chemicals
Pressure
Heat

Test cautiously where necessary.

39. Care and Maintenance

Improper cleaning or maintenance may reduce product life.

Customers should follow available care instructions and avoid:

Excessive heat
Harsh chemicals
Excessive force
Improper storage
Uses outside the intended purpose

40. Damaged Items

If a product arrives damaged, please contact us and provide:

Order number
Clear photos
Packaging photos
Description of the issue

Please retain the product and packaging while the claim is reviewed.

41. Incorrect Items

If the product received does not match your confirmed order, contact us with:

Order number
Photo of the item received
Product or variation ordered
Relevant packaging information

We will review the issue and provide the appropriate next steps.

42. Missing Items

Before reporting an item as missing, please check:

All shipping confirmations
All tracking numbers
Packaging
Whether another package remains in transit

If an item still appears to be missing, contact customer service.

43. Returns

Return eligibility is governed by our Return Policy.

Unless applicable law requires otherwise, products generally need to meet the conditions stated in that policy.

44. Used Kitchen Products

For hygiene and product-condition reasons, kitchen products that have been used with:

Food
Beverages
Oils
Sauces
Cleaning agents

may not qualify for a standard change-of-mind return.

Please review our Return Policy before using a product if you are considering a return.

45. Refunds

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear depends on the:

Bank
Card issuer
Payment provider
Financial institution

These external processing times are outside our direct control.

46. Exchanges

Direct exchanges may not always be available.

If you want a different product, color, size, or variation, you may need to:

Return the eligible original item
Complete a new purchase

47. Warranty and Statutory Rights

Nothing in these Purchase Terms is intended to remove any statutory warranty or consumer protection right that cannot legally be excluded.

Mandatory consumer protections remain applicable where required.

48. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses resulting solely from a purchase where such liability may lawfully be limited.

Nothing in these Purchase Terms excludes liability that cannot legally be excluded.

49. Customer Responsibility

Customers are responsible for:

Selecting the correct product
Reviewing dimensions
Choosing the correct variation
Providing accurate shipping information
Following product instructions
Using products appropriately

Please contact us before ordering if you need clarification regarding a product.

50. Resale

Unless expressly authorized, products purchased through our retail store are intended primarily for personal or household use.

Orders that reasonably appear to be intended for unauthorized resale may be reviewed or limited where permitted by law.

51. Quantity Limits

We may apply reasonable purchase limits to certain products or promotions.

This may help:

Prevent fraud
Prevent promotional abuse
Manage limited inventory
Maintain fair product availability

52. Force Majeure

We are not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Government restrictions
Transportation disruption
Carrier interruption
Labor disputes
Telecommunications outages
Cybersecurity incidents

This provision applies only to the extent permitted by applicable law.

53. Privacy

Personal information collected in connection with purchases is handled according to our Privacy Policy.

This may include information used for:

Payment
Fulfillment
Shipping
Customer support
Fraud prevention
Returns and refunds

54. Relationship With Terms of Use

These Purchase Terms apply specifically to purchases.

Our Terms of Use apply more generally to your access to and use of the website.

Both documents should be read together.

55. Governing Law

These Purchase Terms are governed by applicable law.

To the extent permitted by law and subject to mandatory consumer protections, matters relating to the business operations of ERBE HONGKONG LIMITED may be subject to the laws applicable in Hong Kong.

Nothing in this section limits non-waivable consumer rights in the customer's jurisdiction.

56. Resolving Purchase Concerns

If you experience an issue with an order, we encourage you to contact us before initiating other dispute procedures.

Please provide:

Order number
Description of the issue
Relevant photos or evidence
Preferred contact details

We will review the matter and attempt to provide an appropriate resolution.

57. Changes to These Purchase Terms

We may update these Purchase Terms to reflect changes in:

Products
Fulfillment practices
Payment procedures
Shipping arrangements
Store operations
Legal requirements

The latest version will be posted on vyneloqizra.com.

Contact Information

For questions about an order or these Terms of Purchase, contact:

Brand:
Vyneloqizra

Website:
vyneloqizra.com

Email:
support@vyneloqizra.com

Phone:
+1 (857) 420-4638

Company:
ERBE HONGKONG LIMITED

Company Address:
SUITE 1222, 12/F
LEIGHTON CENTRE
77 LEIGHTON ROAD
CAUSEWAY BAY
HONG KONG

Important Return Address Notice

The company address above is provided for business identification and general correspondence purposes.

It is not automatically the merchandise return address.

If you need to return a product, contact: